Luxor PlatformAPI DocumentationCommanderTickets

Delete ticket

Deletes a ticket. Its reserved parts are released and its devices returned to service; devices_not_returned counts devices whose return failed (an hourly sweep retries them).

DELETE
/v2/commander/tickets/{ticket_id}

Authorization

LuxorAPIKey
authorization<token>

Use your API key here.

In: header

Path Parameters

ticket_id*string

Ticket id (uuid).

Formatuuid

Response Body

application/json

application/json

application/json

application/json

curl -X DELETE "https://example.com/v2/commander/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08"
{  "part_stock_changed": true,  "devices_not_returned": 0}
{  "statusCode": 400,  "code": "FST_ERR_VALIDATION",  "error": "Bad Request",  "message": "body/end_date Required"}
{  "statusCode": 403,  "code": "7",  "error": "Forbidden",  "message": "[permission_denied] site_id does not belong to this workspace"}
{  "statusCode": 404,  "code": "5",  "error": "Not Found",  "message": "[not_found] agent not found"}

Update ticket

Updates the fields you send and returns the ticket. Unknown keys are rejected with a 400. `assignee_ids` replaces the assignees (`[]` clears them); `description: null` clears the description. Moving into a status whose `stock_action` is `consume` or `release` consumes or releases the ticket's reserved parts, reported by `part_stock_changed`. The site of an existing ticket cannot be changed.

Get ticket statuses

Returns the workspace's ticket statuses (board columns) in order. Use a status `id` as `status_id` when creating, updating or filtering tickets. `system_status` tells you which ones close a ticket, and `stock_action` what entering one does to reserved parts.