Luxor PlatformAPI DocumentationCommanderTickets

Get ticket KPIs

Returns ticket counts and timing KPIs across the sites the API key can read tickets on.

GET
/v2/commander/tickets/kpis

Authorization

LuxorAPIKey
authorization<token>

Use your API key here.

In: header

Response Body

application/json

application/json

application/json

curl -X GET "https://example.com/v2/commander/tickets/kpis"
{  "total": 0,  "open": 0,  "in_progress": 0,  "critical": 0,  "avg_age_seconds": 0,  "median_time_to_close_seconds": 0,  "p90_time_to_close_seconds": 0}
{  "statusCode": 400,  "code": "FST_ERR_VALIDATION",  "error": "Bad Request",  "message": "body/end_date Required"}
{  "statusCode": 403,  "code": "7",  "error": "Forbidden",  "message": "[permission_denied] site_id does not belong to this workspace"}

Get ticket statuses

Returns the workspace's ticket statuses (board columns) in order. Use a status `id` as `status_id` when creating, updating or filtering tickets. `system_status` tells you which ones close a ticket, and `stock_action` what entering one does to reserved parts.

Get ticket comments

Returns every comment on a ticket, oldest first. Not paginated. Comments posted with an API key have a `system` author.